Microsoft Dynamics 365 for Retail is an omnichannel solution for retailers with store management, point of sale, loyalty management, merchandising management, and the ability to integrate with eCommerce and mobile app platforms. UNIFY creates solutions for your business with appropriate localization for local statutory and tax compliance.

Place of Sale

Mobile and tablet-optimized POS, Online and Offline capability, Cashier Management, Sales, Returns, Pickup, Delivery Orders, Special Orders

Loyalty Management

Member Management, Points, Rewards, Redemptions, Event-based promotions for members

Store Management

Shift Management, Cashier Management, Productivity Analysis, Performance Comparison and Reporting.

Merchandising

Assortment, Channel-Based Pricing

Gift Cards

Loads, New Gift Cards, Balance, Redemption, Customer Portal Integration, Mobile App

Promotion management

BOGO discounts, mix and match offers, quantity-based discounts, discounts, payment-method-based discounts.

Returns

Return Transaction, Exchange Transaction

Ecommerce

Web store integration to support online pick-up of orders in-store, buy returns online in-store, buy in-store for delivery

Retail Analytics

Store Performance, Product Mix Analysis, and Performance, Shopping Basket Analysis, Visitor to Buyer Conversions.

Bring more dimension to every retail experience with an industry-leading combination of capabilities, architecture, and AI – enabling you to engage customers with confidence and agility.

Dynamics 365 for Commerce

Dynamics 365 for Commerce (Retail) is an end-to-end solution that helps retailers create amazing customer experiences, support their employees, optimize operations and transform their products.

You can implement business processes and systems that are seamless, cost-effective, fast, flexible, and 100% customer-oriented with Dynamics 365 for Commerce (Retail). Innovate with a modern and adaptable platform that delivers a consistent shopping experience by integrating digital, in-store, and back-office operations.

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for the retail and commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the purchase cycle.

A complete customer experience begins with your employees having the tools they need. With Dynamics 365 for the retail and commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Dynamics 365 Retail Modern eCommerce

Modern commerce is complex, and stores need a strong retail management system on their side. Here’s how Dynamics 365 can help retailers grow and stay ahead.

The Dynamics 365 suite is divided into fixed, themed CRM and ERP apps, each of which covers different aspects of business operations.

Dynamics 365 Retail Industry

Many of these apps provide the features needed to run a modern retail business; Dynamics 365 for Sales helps businesses engage with customers and process sales, Dynamics 365 for Marketing Automation, Dynamics 365 for Finance and Operations helps companies manage their finances, and Dynamics 365 for Talent supports the hiring and human resources departments.

However, the suite also includes an app built specifically for retailers. Dynamics 365 for Retail brings together some industry-specific tools as well as features for managing the front and back end of a modern retail business.

Modern retail is a complex industry; There is no cookie-cutter image of what a retailer is, what they sell, where they sell, or how they connect with their customers.

The Internet has widened the retail ecosystem, and customers are able and willing to shop anytime, anywhere. With so many customers active on so many platforms, retailers need to be able to reach those customers so that they can make the most of every available opportunity.

Conclusion:

Companies are losing valuable time, and even more valuable opportunities to analyze and learn from their business data.